Ordering & Shipping

Secure payments:

All payments are securely made through PayPal.

Orders:

We aim to dispatch all orders the following working day.

Shipping costs:

You’ll be happy to know that Orwell and Browne offer FREE worldwide shipping.

Shipping times:

Ireland: 2-3 days
UK: 3-4 days
Rest of World: 7-8 days

*Please note that the above delivery times are an estimate.

Alternative delivery address:

We are more than happy to deliver your products to a location that is different to your billing address. Please enter the alternative delivery address you require at the checkout.

Lost/Damaged goods:

If you are worried that your goods have been lost at some point on their journey to you, please contact us within 20 days of placing your order.
Please ensure you have entered the correct address at the checkout as we cannot replace or refund products that have been sent to the wrong address. In the unlikely event your goods arrive in a damaged condition or there is a discrepancy in the contents of an order you have received please contact us within 48 hours of receipt of the delivery.

Taxes/Duties:

Any customs duties, taxes or handing charges that may be levied in the country of destination are beyond our control and we are unable to accept any responsibility for these.

Refunds/Returns:

Please contact us with any queries you may have.